1. Introduction & Acceptance 

These Terms & Conditions ("Terms") govern your access to and use of Foothealth.in (the "Platform"), operated by Kan Innovations Private Limited ("Company", "we", "us", "our"), GSTIN 27AAHCK5850C1ZL, registered address Gajanan CHS Ltd, 2nd Floor, Sitladevi, Mahim, Mumbai, Maharashtra – 400016. By browsing the Platform, creating an account, or placing an order, you agree to these Terms, our Privacy Policy, Shipping Policy, Return Policy, and Refund Policy.

2. Definitions

• Custom Products — footwear, insoles, or orthotic products made to order based on an in-clinic foot assessment and a product recommendation generated by our recommendation system.
• Stock Products — ready-made footwear or insoles that can be purchased directly without an assessment.
• Clinic / Referral Partner — a clinic or doctor who may place an order on a patient's behalf using a referral code, and may collect payment at that point.
• You / Customer — the person placing the order, or, where a Clinic/Referral Partner places it on a patient's behalf, that patient.

3. Eligibility

You must be at least 18 years old to place an order directly or hold an account. Where a Custom Product is for a patient under 18 or otherwise unable to contract, the order must be placed by a parent, lawful guardian, or a Clinic/Referral Partner acting on the patient's behalf.

4. Products and Recommendations

Custom Products are based on a recommendation generated from your in-clinic foot assessment. This recommendation is a product-selection aid, not a medical diagnosis or a substitute for professional medical advice — see the Medical Disclaimer below. Stock Products are described on the Platform to the best of our ability; actual colour or finish may vary slightly from images shown.

5. Orders

• An order may be placed directly by you on the Platform, or by a Clinic/Referral Partner on your behalf using a referral code, in which case payment may be collected by the Clinic/Referral Partner at that point.
• Placing an order is an offer to purchase; it is accepted only when we confirm it. We may refuse or cancel any order — including after confirmation — for suspected fraud, pricing/listing errors, unavailability of stock or production capacity, or an incomplete assessment for a Custom Product.
• For Custom Products, your order also confirms your consent for your assessment data to be used to generate and fulfil that order, as described in our Privacy Policy.

6. Pricing & Payment

All prices are listed in Indian Rupees (INR) and are inclusive of applicable GST unless stated otherwise. We reserve the right to change prices at any time without notice; the price charged is the price displayed at the time your order is confirmed. Payments are processed through our payment gateway partner; we do not store your full card, UPI, or bank account details on our own systems.

7. Shipping, Cancellation, Returns & Refunds

Delivery is covered by our Shipping Policy. Cancellation is covered in Section 8 below and in our Refund Policy. Returns and exchanges are covered in our Return Policy; how money is refunded (where applicable) is covered in our Refund Policy. In short: Foothealth.in does not offer cash refunds for change-of-mind purchases — approved claims are resolved by replacement or exchange, with narrow exceptions described in the Refund Policy.

8. Order Cancellation

• Stock Products — may be cancelled free of charge any time before dispatch.
• Custom Products — may be cancelled only before production begins. Once production has started, the order cannot be cancelled, as the product is made specifically for you.

9. Medical Disclaimer

Foothealth.in's assessment and recommendation tools provide product suggestions based on data submitted during your assessment. They are not a substitute for professional medical diagnosis, treatment, or advice. If you have a medical condition affecting your feet, please consult a qualified healthcare professional before relying on any recommendation shown on the Platform.

10. Intellectual Property

All content on the Platform — including the Foothealth.in name and logo, product descriptions, images, and recommendation outputs — is owned by or licensed to Kan Innovations Private Limited and may not be copied, reproduced, or used commercially without our prior written consent.

11. Prohibited Conduct

• Placing fraudulent orders or misusing a referral code.
• Attempting to interfere with, scrape, or reverse-engineer the Platform or its recommendation logic.
• Submitting false information during an assessment or at checkout.

12. Limitation of Liability

To the maximum extent permitted by law, our liability for any claim arising from your use of the Platform or a purchased Product is limited to the amount you paid for that order. We are not liable for indirect, incidental, or consequential loss.

13. Third-Party Services

The Platform uses third-party service providers, including our storefront, inventory, accounting, and payment-processing providers, and our shipping/courier partners. We are not responsible for delays or failures caused by these providers that are outside our reasonable control.

14. Grievance Officer

In accordance with the Consumer Protection (E-Commerce) Rules, 2020, grievances relating to the Platform may be addressed to our Grievance Officer: Customer Support Team, Kan Innovations Private Limited — support@foothealth.in / +91 9324748884.

15. Governing Law & Amendments

These Terms are governed by the laws of India. Any dispute is subject to the exclusive jurisdiction of the courts at Mumbai, Maharashtra. We may update these Terms from time to time; the version in effect at the time of your order applies to that order.