1. Our General Approach

Foothealth.in does not operate a change-of-mind refund policy. An approved return is resolved through replacement (the same item again) or exchange (a different size or model). How and when any money moves is covered separately in our Refund Policy.

2. Change of Mind

• Stock Products — eligible for exchange for a different size or model within 7 days of delivery, provided the item is unused, unworn, and in its original packaging with tags intact.
• Custom Products — not eligible for change-of-mind exchange once production has started, as these are made specifically for you.

3. Defects, Damage, or Wrong Item Shipped

If a product arrives defective, damaged, or different from what you ordered, contact us within 3 days of delivery with your order ID and photographs. Once verified, we will provide a replacement of the same item, or, if genuinely unavailable, an exchange for the nearest equivalent product.

4. Non-Returnable Items

• Products that have been worn, used, or damaged after delivery through no fault of ours.
• Insoles or similar items once removed from their original hygiene packaging, unless defective.
• Custom Products, except under Section 3 above.

5. When a Refund Applies Instead

In the rare case that neither a replacement nor a reasonable exchange can be provided for an approved claim under Section 3, we will offer a refund in accordance with our Refund Policy.

6. How to Request a Return, Replacement, or Exchange